Frequently Asked Questions
If you have any questions prior to ordering or about an order you have placed, chances are we have been asked the same thing before! Here we try to cover as many frequently asked questions, if you still don’t have an answer to your question please connect with us through email.
How long will my order take to arrive?
Our standard processing is 1-2 business days.
All our orders are sent by Poczta Polska (Polish national carrier) with trackable service. Delivery which estimates 5-14 business days from the date of postage (depending on location). If you require your order sooner you can also choose courier service but this option is available only for EU customers. This will be processed within 1 - 2 working days, sent with DPD/UPS/GLS and package should reach you within 2-5 business days.
United Kingdom - Orders from the UK should be placed at DGStoreUK Store - - > https://www.dgstoreuk.com
I haven't received my order yet?
All our orders are sent out via Poczta Polska or Courier service and we receive a tracking code for each delivery. If you haven’t received your order yet it might just be down to extremely busy periods or Postman Pat taking a little longer than usual. If you pop us a message over email including your order number we will respond to you within 48hrs (often sooner) with an update.
What should I do if my order hasn't been delivered yet?
Please contact us by email . Allow 48hrs for replies. We will do our best to respond quicker particularly when weddings are imminent.
I haven't received an order confirmation?
If you haven’t had your order confirmation email through it is likely it’s either ended up in your spam folder or been blocked by your mail server. Don’t panic, just get in touch with us by email with the name your order was placed under and your delivery postcode and we’ll send over your confirmation email again.
