The Site is operated by Ziołowy Dwór Marek Gorczyca (“we”, “us”, “our”).

Address 3 Maja 116a 38-200 Jasło Poland

Contact: herbalmansion@gmail.com

Our store is hosted on Shopify Inc., which provides the e-commerce platform allowing us to sell products and services to you.

By accessing the Site and/or purchasing something from us, you agree to be bound by these Terms and any additional policies referenced on the Site (including Delivery, Return & Refund Policy, and Privacy Policy).

If you do not agree to all Terms, you may not access the Site or use the services.

You must be able to form a legally binding contract under the laws of your country of residence. If you are under the legal age, you may only use the Site with permission of a parent or legal guardian.

You agree to provide accurate and complete information when placing an order (including delivery address, email, and contact details).

You are responsible for maintaining the confidentiality of your account credentials (if applicable).

We aim to describe products as accurately as possible. However:

• product photos are illustrative and may vary slightly (e.g., natural colour variation in herbs/flowers/teas),
• weights, cuts, and natural characteristics may vary within reasonable tolerance for botanical goods,
• availability may change without notice.

We may limit quantities, restrict sales to certain regions, or refuse service where permitted by law.

Prices shown on the Site may change at any time without notice. We reserve the right to correct errors (including pricing, descriptions, promotions, shipping rates, and availability) and to cancel or refuse orders if information is inaccurate—even after an order is submitted.

An order is accepted only when we confirm it (typically via order confirmation email) and, where applicable, when payment is successfully processed.

We may cancel or hold an order if we suspect fraud, unauthorized transactions, misuse, or abnormal ordering patterns (e.g., reseller activity or repeated chargebacks).

Dispatch and delivery details are provided in our Delivery information on the Site. Delivery times are estimates and can be affected by carrier workload, weather, holidays, remote areas, or customs.

International shipping / customs: If you order from outside Poland, your shipment may be subject to import duties, VAT, handling fees, or customs procedures. All import charges are the buyer’s responsibility, unless explicitly stated otherwise at checkout.

Returns, refunds, and eligibility rules are described in our Return & Refund Policy on the Site.

For safety and hygiene reasons, opened/unsealed food-grade items (including teas, herbs, spices, edible flowers) may be non-returnable where the seal has been broken.

All content on the Site (text, images, graphics, branding, layout) is owned by us or our licensors and is protected by applicable intellectual property laws. You may not copy, reproduce, distribute, or exploit any content without prior written permission.

If you submit reviews, comments, photos, or other materials, you grant us a non-exclusive, worldwide, royalty-free license to use, display, reproduce, and publish that content for store operation and marketing purposes, unless prohibited by law.

You must not submit content that is unlawful, misleading, abusive, defamatory, obscene, infringing, or that contains malware.

You agree not to use the Site:

• for unlawful purposes,
• to violate intellectual property rights,
• to submit false or misleading information,
• to distribute malware, attempt unauthorized access, or interfere with Site security,
• to scrape, crawl, or harvest data without permission,
• to abuse or harass others.

The Site may include links or integrations with third parties (e.g., payment providers, courier services). We are not responsible for third-party services, content, or policies. Your use of third-party services is at your own risk and subject to their terms.

The Site and services are provided “as is” and “as available”, to the extent permitted by law. We do not guarantee uninterrupted or error-free operation of the Site.

Nothing in these Terms limits any consumer rights that cannot be excluded under applicable law.

To the maximum extent permitted by law, we are not liable for indirect, incidental, special, or consequential damages arising from use of the Site or purchase of products.

Where liability cannot be excluded, it is limited to the maximum extent permitted by law.

You agree to indemnify and hold us harmless from claims arising out of your breach of these Terms, your misuse of the Site, or your violation of laws or third-party rights.

If any provision of these Terms is found unlawful or unenforceable, the remaining provisions remain in full force and effect.

We may terminate or suspend access to the Site if you breach these Terms or if required to protect our business, customers, or legal obligations.

These Terms are governed by the laws of Poland, without prejudice to mandatory consumer protections in your country of residence where applicable.

We may update these Terms by posting a revised version on this page. Your continued use of the Site after changes are posted constitutes acceptance of the updated Terms.

Questions about these Terms should be sent to: herbalmansion@gmail.com

We may offer marketing messages via SMS/MMS (the “Program”). By opting in, you agree:

• Consent: Your consent to receive automated marketing messages is not a condition of purchase.
• Frequency: Message frequency may vary.
• Opt-out: Reply STOP to unsubscribe. You may receive a final confirmation message.
• Help: Reply HELP or contact herbalmansion@gmail.com.
• Delivery: Carriers are not liable for delayed or undelivered messages.
• Valid number: You must provide a valid mobile number and keep it up to date.
• Number changes: If you change your number, you should opt out from the old number first.
• Age: You must be at least 13 years old; if 13–17, you must have parent/guardian permission.
• Changes: We may modify or cancel the Program and may update these terms by posting changes on this page.

If you subscribe to our newsletter, you agree to receive marketing emails from us. You can unsubscribe at any time using the link in any email or by contacting herbalmansion@gmail.com.

Your personal data is handled in accordance with our Privacy Policy.