Our standard processing time is 1-3 business days after payment is confirmed. Dispatch time is counted from the moment the payment is confirmed.

If your order has not been packed or shipped yet, we may be able to help. Email us as soon as possible at sales@herbalmansion.com with your order number.

For United States orders, where applicable, we may send a post-order customs reminder with a 48-hour cancellation window before dispatch. Once the parcel has been dispatched, refusal of delivery or unpaid import charges is not treated as order cancellation.

Check your spam or junk folder first. If you still cannot find it, email us with the name used on the order, delivery postcode and approximate order time.

Standard tracked shipments are sent via Polish Post (Poczta Polska).

Courier tracked shipments are sent via DPD or UPS, depending on availability for the delivery address.

Courier is typically available for EU destinations up to 25 kg / order. For the United States, UPS is currently the only available carrier.

Delivery estimates start from the day the parcel is handed to the carrier:

• European Union, Standard: 5-14 working days.
• European Union, Courier: 3-7 working days.
• United States, UPS only: 5-10 working days, customs clearance required.
• United Kingdom: 7-21 working days by standard post, or 5-10 working days by UPS where available.
• Other non-EU countries: usually 7-21 working days, depending on country and carrier.

Delivery times are estimates only and may vary due to carrier workload, weather, holidays, remote areas, customs clearance, unpaid import charges or missing customs information.

The United Kingdom is outside the EU customs area. Parcels sent from Poland to the UK may go through customs clearance and may be subject to customs duties, import duties, taxes, brokerage fees, customs clearance fees and carrier fees.

For UK customers, we strongly recommend ordering via our partner store for faster local shipping: DGStoreUK.com.

Yes. All shipments are sent with tracking. You will receive a tracking link once the carrier accepts the parcel.

Tracking can take 24-72 hours to show movement, especially during busy periods. If there is no update for several days, email us with your order number.

Please check your safe place, mailbox, neighbours, reception and any delivery attempt notice. If still missing, email us with your order number and delivery postcode.

Check the tracking link first. If there is no clear update or the parcel appears delayed, email sales@herbalmansion.com with your order number. We will check tracking and advise next steps.

In some cases, carriers only allow claims after a parcel has been delayed for a certain period.

For deliveries within the European Union customs area, there are no customs duties or import duties on orders shipped from Poland to another EU country.

For deliveries outside the European Union, yes, charges may apply. International orders may be subject to customs duties, import duties, taxes, tariffs, brokerage fees, customs clearance fees, carrier fees or other charges imposed by the destination country, customs authorities or the carrier.

These charges are the buyer’s responsibility and are not included in the product price or shipping cost unless expressly stated otherwise at checkout. Herbal Mansion does not collect, control, prepay or refund these charges.

For deliveries outside the European Union, the buyer is responsible for the import of the goods into the destination country, to the extent applicable under local customs rules.

The buyer must check local import rules before ordering, confirm that the ordered products may be legally imported, monitor tracking, respond to the carrier or customs authority, provide any information required for customs clearance, pay all import-related charges and collect the parcel within the required time.

Customs procedures are outside our control. If your parcel is held, inspected or delayed, you may be asked to provide information, confirm product use, contact the carrier or customs authority, or pay charges before the parcel is released.

Customs delays, inspections, import restrictions or carrier requests do not cancel the order and are not treated as seller fault when caused by destination-country rules or missing buyer action.

Refusing delivery, failing to pay customs duties, import duties, taxes, brokerage fees, customs clearance fees, carrier fees or other import-related charges, failing to contact the carrier or customs authority, failing to provide information required for customs clearance, or failing to collect the parcel does not cancel the order and does not entitle the buyer to a full refund.

If a parcel is returned, stored, abandoned, disposed of, delayed, lost or otherwise charged by the carrier or customs authority due to the buyer’s action or inaction, all resulting costs may be deducted from any refund or charged to the buyer.

These costs may include original shipping costs, return shipping costs, customs duties, import duties, taxes, tariffs, brokerage fees, customs clearance fees, carrier fees, storage fees, return fees, disposal fees and administrative charges.

If the parcel is returned to us in resaleable condition, any refund, if applicable, will be calculated after deduction of all shipping, customs, carrier, storage, return, disposal and administrative costs incurred or charged to us.

If the parcel is not returned to us, is returned damaged or not in resaleable condition, or is abandoned, destroyed, disposed of or lost by the carrier or customs authority due to the buyer’s action or inaction, we may be unable to issue a refund, where permitted by applicable law.

Any replacement shipment, if agreed, may require payment of new shipping costs and any outstanding charges connected with the original shipment.

We work to ensure the product you receive matches the photos as closely as possible. Botanicals are natural products and may show slight variations in colour, size, shape, cut, aroma or texture between batches.

Seasonality, origin, harvest conditions, drying method and natural batch variation can cause minor differences. This is normal for herbs, teas, flowers, petals and spices.

Store products in a cool, dry place, away from sunlight and moisture, tightly sealed. Avoid storing near strong odours.

Common store pack sizes for flowers and petals include 5g, 10g, 15g, 25g, 50g, 100g, 250g, 500g and 1kg. Other weights may be available on request.

Common store pack sizes for herbs, spices and teas include 50g, 100g, 200g, 500g and 1kg. Larger quantities may be available on request.

For bulk orders or custom packing formats, email sales@herbalmansion.com.

A good starting point is 2-3g per 250ml. Adjust to taste. Brewing time and temperature depend on the tea type.

Black, green, oolong and white teas generally contain caffeine. Many herbal infusions are naturally caffeine-free. If you are unsure about a specific product, email us before ordering.

Common reasons include water that is too hot, steeping for too long, or using too much leaf. Try reducing temperature, shortening brewing time or lowering the dose.

Many teas and herbal infusions work well cold-brewed. Use cold water, refrigerate and steep longer, often 6-12 hours. Adjust to taste.

Yes. We offer custom blending for B2B, brands and projects. Email sales@herbalmansion.com with your concept and quantities.

We can share general product information and traditional use context, but we do not provide medical advice. If you have a medical condition, are pregnant, are breastfeeding or take medication, consult a qualified professional before use.

Whole pieces usually keep aroma longer. Cut forms are convenient for blends and infusions. Powders are strong and practical for some uses, but can be harder to filter.

Some items may be available as certified organic depending on supplier documentation and availability. If you require certified organic products, email us your list before ordering.

Many flowers and petals are sold for culinary use and decoration, but intended use can differ by product and local regulations. If you need a specific regulated application, email us before ordering.

For teas, start with a small percentage for aroma and colour. For decoration, keep petals dry and avoid moisture until serving.

Some botanicals, especially deeply coloured petals, may stain when wet. Use care on light fabrics and surfaces.

Natural confetti is a dried botanical mix designed for celebrations and styling as a plant-based alternative to paper or plastic confetti.

As a practical guideline, 1 litre (1L) of loose confetti typically covers about 10-12 people for a single toss. Needs can vary depending on how generous you want the throw to be.

It depends on cone size. As a general guide, many standard paper cones hold around 80-100 ml each. That means 1L usually fills roughly 10-12 cones.

Botanical confetti is plant-based, but outdoor use should always respect the venue rules and local conditions. If you need a venue-friendly recommendation, email us.

Dried confetti is usually safe, but some coloured petals can mark fabrics if they get wet. Avoid tossing in heavy rain and keep away from damp surfaces.

Returns are covered in our Return & Refund Policy. For safety and hygiene reasons, opened or unsealed food-grade goods are typically not returnable once the seal is broken.

Email us within 48 hours of delivery and attach photos of the outer parcel, inner packaging and product label. Keep all packaging until the case is resolved.

Original shipping costs are non-refundable where non-delivery results from buyer refusal, unpaid import charges, customs issues caused by the buyer, failure to cooperate with the carrier or customs authority, or failure to collect the parcel.

Refunds, if applicable, are handled under our Return & Refund Policy and applicable consumer law.

Yes. Email us with your product list, quantities, destination country and preferred packaging.

Yes. We can pack products under your brand and label, and we can also prepare custom herbal and tea blends.

Please include product list, target quantities, destination country, packaging format, whether you need custom blending, and whether you need your own branding or label.

Request a quote