Frequently Asked Questions

• How quickly do you dispatch orders?
  Our standard processing time is 1–3 business days after payment is confirmed (business days).
• Can I change or cancel my order?
  If your order has not been packed/shipped yet, we may be able to help. Email us ASAP with your order number.
• I haven’t received an order confirmation email.
  Check spam/junk first. If you still can’t find it, email us with the name used on the order, delivery postcode, and approximate order time.

• Which shipping methods do you use?
  Standard (tracked): Polish Post (Poczta Polska).
  Courier (tracked): DPD or UPS (selected depending on availability for the delivery address).
  Courier is typically available for EU destinations (up to 25 kg / order).
• How long will delivery take? (estimated)
  Estimates start from the day the parcel is handed to the carrier:
  • Europe (Standard): 5–10 working days
  • Europe (Courier): 2–5 working days
  • North & South America (Standard): 7–14 working days
  • UK, Australia & Oceania (Standard): 7–21 working days
  Delivery times can vary due to carrier workload, weather, holidays, remote areas, and customs.
• United Kingdom (UK) orders
  For UK customers, please order via our partner store for faster shipping options: DGStoreUK.com.

• Will I receive tracking?
  Yes. All shipments are sent with tracking. You will receive a tracking link once the carrier accepts the parcel.
• My tracking hasn’t updated.
  Tracking can take 24–72 hours to show movement (especially during busy periods). If there’s no update for several days, email us with your order number.
• My parcel shows “delivered” but I don’t have it.
  Please check your safe place, mailbox, neighbours/reception, and any delivery attempt notice. If still missing, email us with your order number and delivery postcode.
• My order is late — what should I do?
  Email sales@herbalmansion.com with your order number. We’ll check tracking and advise next steps.

• Do I have to pay customs duties / VAT in my country?
  Possibly. Some countries apply import duties, VAT, or handling fees. Any import-related fees are the buyer’s responsibility, unless stated otherwise at checkout.
• What if customs holds or inspects my parcel?
  Customs procedures are outside our control. If your parcel is held, you may be asked to provide information or pay fees to release it.

• Will the product look exactly like the photos?
  We work hard to ensure the product you receive matches the photos as closely as possible. However, botanicals are natural and may show slight variations in colour, size, or shape between batches.
• Why do natural products vary?
  Seasonality, origin, and harvest conditions can cause minor differences. This is normal for herbs, teas, flowers, and spices.
• How should I store teas, herbs, flowers and spices?
  Store in a cool, dry place, away from sunlight and moisture, tightly sealed. Avoid storing near strong odours.

• Flowers & petals (store pack sizes)
  5g, 10g, 15g, 25g, 50g, 100g, 250g, 500g, 1kg.
  Other weights are available on request.
• Herbs / spices / teas (store pack sizes)
  50g, 100g, 200g, 500g, 1kg.
  Larger quantities are available on request.

For bulk orders or custom packing formats, email sales@herbalmansion.com.

• How do I brew loose leaf tea?
  A good starting point is 2–3g per 250ml (1 cup). Adjust to taste. Brewing time and temperature depend on the tea type.
• Does your tea contain caffeine?
  Generally: black/green/oolong/white teas contain caffeine. Many herbal infusions are naturally caffeine-free. If you’re unsure about a specific product, email us.
• Why does my tea taste bitter?
  Common reasons: water too hot, steeped too long, or too much leaf. Try reducing temperature/time or lowering the dose.
• Can I cold-brew your teas?
  Many teas and herbal infusions work well cold-brewed. Use cold water, refrigerate, and steep longer (often 6–12 hours). Adjust to taste.
• Do you create custom tea blends?
  Yes. We offer custom blending for B2B/brands and projects. Email sales@herbalmansion.com with your concept and quantities.

• Can you advise which herbs are best for a medical condition?
  We can share general product information and traditional use context, but we do not provide medical advice. If you have a medical condition, are pregnant, or take medication, consult a qualified professional.
• Whole vs cut vs powder — what should I choose?
  Whole pieces keep aroma longer; cut forms are convenient for blends/infusions; powders are strongest but can be harder to filter.
• Do you sell certified organic?
  Some items may be available as certified organic depending on supplier documentation and availability. If you require certified organic, email us your list before ordering.

• Are your flowers edible?
  Many flowers/petals are sold for culinary use and decoration, but intended use can differ by product and local regulations. If you need a specific regulated application, email us before ordering.
• How should I use petals in blends or decoration?
  For teas, start with a small percentage for aroma/colour. For decoration, keep petals dry and avoid moisture until serving.
• Can flowers stain?
  Some botanicals (especially deeply coloured petals) may stain when wet. Use care on light fabrics and surfaces.

• What is natural confetti?
  A dried botanical mix designed for celebrations and styling — a natural alternative to paper/plastic confetti.
• How much confetti do I need?
  As a practical guideline, 1 litre (1L) of loose confetti typically covers about 10–12 people for a single toss. Needs can vary depending on how generous you want the throw to be.
• How much fits in confetti cones?
  It depends on cone size. As a general guide, many standard paper cones hold around 80-100 ml each. That means 1L usually fills roughly 10-12 cones.
• Is natural confetti biodegradable?
  Botanical confetti is plant-based, but outdoor use should always respect the venue rules and local conditions. If you need a venue-friendly recommendation, email us.
• Will it stain clothing?
  Dried confetti is usually safe, but some coloured petals can mark fabrics if they get wet. Avoid tossing in heavy rain and keep away from damp surfaces.

• Can I return products?
  Returns are covered in our Return & Refund Policy. For safety and hygiene reasons, opened/unsealed food-grade goods are typically not returnable once the seal is broken.
• My order arrived damaged or incorrect — what should I do?
  Email us within 48 hours of delivery and attach photos of the outer parcel, inner packaging, and product label(s). Keep all packaging until the case is resolved.

Contact: sales@herbalmansion.com

• Do you offer bulk orders and wholesale pricing?
  Yes. Email us with your product list, quantities, destination country, and preferred packaging.
• Do you offer contract packing and private/white label?
  Yes. We can pack products under your brand and label, and we can also prepare custom herbal and tea blends.
• What should I include in a quote request?
  Product list + target quantities + destination country + packaging format (e.g., 200g/1kg) + whether you need custom blending and your branding/label.